A brake job, from drop-off to pickup
Customers get a text at each step, so the "is it ready yet?" calls stop. Each update is one tap for your team.
Dale drops off his truck for a grinding noise from the brakes.
The job, step by step
- 1Checked in
- 2Inspection done
- 3Parts ordered
- 4In the bay
- 5Ready for pickup
Each update is one tap for your team (or it goes out when the job's status changes in the system you already use).
Missed call while everyone is in the bays
When nobody can pick up, the caller gets a text within a minute, so they don't just call the next name on Google.
The scene
Late afternoon, both techs are under cars and nobody can get to the phone. Karen calls about her Equinox.
What happens
- Nobody can reach the phone
- Text goes out right away
- Customer explains in her own words
- Owner sees the details in one alert On the owner's phoneMissed call: Karen, (641) 555-0142. Oil change + tire rotation on Equinox, squeak when turning. Drop-off Thu or Fri morning. Tap to call.
- Owner confirms the time himself
- Booked without a phone call
Review request after pickup
After each job, the customer gets one polite text with a direct link to leave a review. Everyone gets the same ask, with no filtering, which is what Google's rules require.
The scene
Gary picked up his F-150 after exhaust work. He gets the same review ask every customer gets.
What happens
- Repair order closed out
- Same ask goes to every customer
- Customer reviews and asks a question
- Question goes straight to the owner On the owner's phoneGary, (641) 555-0163: asks if a little rattle at idle is normal after the exhaust work. Tap to call.
- Owner follows up in person
- Small problem caught early
Why it matters: 83% of people who were asked to leave a review left one (BrightLocal Local Consumer Review Survey 2026). Source
The money part
What an auto repair & body business often pays every month, and what it could keep
These are the tools auto repair & body owners most often pay a monthly bill for, at their published or reported prices. Tick the ones you pay for, pick your plan, or type your real bill. The math is yours to check.
Worth replacing if it's mostly used for review requests and texting.
What Praxis builds instead: review-request texts after each job, two-way texting from your own number and missed-call text-back.
Reported price, October 2026 · source 1
What Praxis builds instead: the follow-ups, reminders and review requests you actually use, without the platform fee.
Reported price, 2026 · source 2
What Praxis builds instead: a review-request text after every job, sent from your own number.
Reported price · source 3
What you pay now, and what you'd pay after (0 if Praxis replaces it, or the cheaper plan's price).
Software you'd keep (accounting, practice or shop records, payroll) isn't on this list: Praxis works alongside it, it doesn't replace it. Prices change; every one below links to where it came from.
Where every price comes from (3 sources)
- Podium: as reported
The 30-second answer May 11, 2026 Podium's published pricing starts at $399/month for the Core plan (single location, 4 users, 250 bulk mes...
truereview.co - Kukui: as reported
Kukui Review From $499/month 1 plan Overview Kukui Kukui Pricing Starting at $499.00 per month Popular Kukui Alternatives Kukui Kukui P...
softwareadvice.com - Review tools (standalone): as reported
If your primary need is review management and response automation, a focused tool at $35-$75 per month will give you better ROI.
5sreviews.com
What missed calls could be costing you
The other side of the money: the work that slips away today. Type in your own numbers.
The starting numbers are examples for a typical auto repair & body business, not yours. Type your own; nothing you type leaves this page. In a 2025 survey of 1,000 US consumers, 82% said they would call a competitor when a business didn't answer (CallRail, as reported by AINORA). Source
Who builds it
One person you can call
I'm Chris, and I run Praxis AI Solutions out of Mason City, Iowa. When something needs changing, you call or text me, not a support line. In the real version, each repair order gets a text at check-in, after inspection with a photo and estimate link, and the customer replies YES to approve. Missed calls get a text back while your techs are under a car, and every customer gets the same review ask after pickup. You approve every message before anything goes live.
(641) 530-2599- One price, in writing, before you pay a dime.
- Nothing sends, posts or charges without your okay.
- You own what I build. It keeps working even if we never talk again.
- If I can't build it, there's no charge.
In person around North Iowa; anywhere else over a screen share. Same price, same person.